Tuesday, September 13, 2016

Cannot install KB2770917 and KB2756872 error ​The update is not applicable to your computer [Anwsered]

Cannot install KB2770917 and KB2756872 error ​The update is not applicable to your computer

Original title:update windows 8 for x64-based systems (KB2770917) and (KB2756872).
By followed Method 3 in Vijay B's reply to another post, I installed update windows 8 for x64-based systems  (KB2769165) successfully, but for KB2770917 and KB2756872, I got the message fro Windows Update Standalone Installer " The update is not applicable
to your computer", Before when I used automatically update it will tell you failed.
Any ideas? Thanks.
Ps, I copy & paste Vijay B's reply below. 
 
 
 
Vijay B replied on
Support Engineer
Community Star                    

Hi Jose,
Thank you for writing to Microsoft Communities.


I understand how frustrating it could be when things do not work as expected.
Please do not worry I will try my best to resolve it.
Method 1
I would suggest you to run Windows update troubleshooter.
a) Press the ‘Windows + W’ key on the keyboard, this will bring the search interface.
b) Type in ‘Troubleshooting’ and click on ‘Settings’ for the result.
c) Under ‘Troubleshoot computer problem’ click on ‘View all’ on panel to the left.
d) Open ‘Windows Update’ troubleshooter.
 
Method 2
I would suggest you to perform clean boot and install the updates.
Step 1:
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.
d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option
Load startup items check box.
e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click
‘Disable all’.
f) On the ‘StartUp’ tab, click ‘Open Task Manager’.
In the Task Manager window
under startup tab, right click on each startup item which are enabled and select ‘Disable’.
g) Click ‘OK’, and then click Restart.
Step 2: Enable half of the services
a.
Follow steps 1a and 1b to start the System Configuration utility.
b.
Click the Services tab, and then click to select the Hide all Microsoft services check box.
c.
Click to select half of the check boxes in the Service list.
d.
Click OK, and then click Restart.
Step 3: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 2.
In step 2, click to clear half of the check boxes that you originally selected in the
Service list.
If the problem does not occur, repeat step 1 and step 2.
In step 2, select only half of the remaining check boxes that are cleared in the
Service list.
Repeat these steps until you have selected all the check boxes.
If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem.
Go to step 6.
If no service causes this problem, go to step 4.
Step 4: Enable half of the Startup items
If no startup item causes this problem, a Microsoft service most likely causes the problem.
To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the
Hide all Microsoft services check box in either step.
Step 5: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 4.
In step 4, click to clear half of the check boxes that you originally selected in the
Startup Item list.
If the problem does not occur, repeat step 1 and step 4.
In step 4, select only half of the remaining check boxes that are cleared in the
Startup Item list.
Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem.
Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem.
To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the
Hide all Microsoft services check box in either step.
Step 6: Resolve the problem
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved.
Or, run the System Configuration utility, and then click to clear the check box for the
problem item.
Step 7:
Note: After you have finished troubleshooting, follow these steps to boot to normal startup.
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click
‘OK’.
d) When you are prompted to restart the computer, click ‘Restart’.

Method 3
I would suggest you to download and install the updates from the download center.

Update for Windows 8 for x64-based Systems (KB2769165)
 http://www.microsoft.com/en-in/download/details.aspx?id=35612
 
Update for Windows 8 (KB2770917)
 http://www.microsoft.com/en-in/download/details.aspx?id=35648
 
Update for Windows 8 (KB2756872)
 http://www.microsoft.com/en-in/download/details.aspx?id=34879

Hope this information is helpful and do let us know if you need further assistance.
We will be glad to assist.

Keys to the Problem Cannot install KB2770917 and KB2756872 error ​The update is not applicable to your computer

Download SmartPCFixer to Fix It (Free)

Finally I decided to reinstall everything, start from scratch ( restore win7, upgrade to win 8 ...), Now these update working.

Boot in Safe Mode:

  • Open Run command as previously described
  • Type MSConfig
  • Click on Boot tab
  • Tick Safe boot in Boot option
  • Select Network
  • Click Apply and OK
  • Reboot your system

Your system will boot in Safe mode with Networking. You may now try and open Windows Store and should not see any errors.

Another Safe way to Fix the Problem: Cannot install KB2770917 and KB2756872 error ​The update is not applicable to your computer:

How to Fix Cannot install KB2770917 and KB2756872 error ​The update is not applicable to your computer with SmartPCFixer?

1. Download SmartPCFixer . Install it on your system.  Click Scan, and it will perform a scan for your computer. The errors will be shown in the list.

2. After the scan is finished, you can see the errors and problems which need to be fixed.

3. The Fixing part is done, the speed of your computer will be much higher than before and the errors have been fixed.


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