Bluetooth not working when previously has been before: "The application has failed to start because its side-by-side configuration is incorrect."
I put this question in the programs forum but then realised it was probably in the wrong place, so I've copied it into this forum as I could really do with some help!
I have had my DELL Inspiron N7010 laptop for a few weeks or so now with Windows 7 and i've had no problems sending videos from my mobile phone to the laptop via bluetooth. Yesterday it stopped working and I have no idea why. If I try to open the bluetooth
program I get the error message as follows:
"C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."
I looked at the application event log, but I didn't understand it so that's not much use to me. I also tried to open sxstrace.exe but a small black window flashes up on the screen and then disappears.
So then I looked in the devices bit of the control panel and my phone is listed as a device and it says it needs troubleshooting - so I click on that and it says "The driver for Bluetooth Peripheral Device is not installed. Install the latest driver for
the device." So I try to apply the fix and it searches for drivers but can't find any.
I've tried removing my phone as a device and then adding it again - that didn't work.
I've checked my computer is up-to-date with Windows Update and it is.
The other strange thing is that I've opened a program called "Bluetooth File Transfer" and tried to get videos from my phone via bluetooth that way and it starts to work and then cancels it after a few seconds.
I'm really confused as to why it was working and now it suddenly isn't. I would be very grateful if anyone can help me. I'm quite good with computers generally but not very technically minded so if anyone can help please give me step-by-step instructions
of what to do!
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