Wednesday, July 6, 2016

Troubleshoot:Appcrash & explorer.exe problem Error

Appcrash & explorer.exe problem

This problem is on continuously on my Windows Vista since i started using 18 months back.
What happens is when i close any folder, it throws up the below mentioned error.It happens only for folder windows & not affects browser, application windows.

Windows Explorer

Stopped working

22-11-2009 10:26

Report Sent

Problem signature
Problem Event Name:    APPCRASH
Application Name:    Explorer.EXE
Application Version:    6.0.6002.18005
Application Timestamp:    49e01da5
Fault Module Name:    iefdm2.dll_unloaded
Fault Module Version:
Fault Module Timestamp:    474aaf90
Exception Code:    c0000005
Exception Offset:    03c216d3
OS Version:    6.0.6002.
Locale ID:    16393
Additional Information 1:    fd00
Additional Information 2:    ea6f5fe8924aaa756324d57f87834160
Additional Information 3:    fd00
Additional Information 4:    ea6f5fe8924aaa756324d57f87834160

Extra information about the problem
Bucket ID:    1298585030

Keys to the Problem Appcrash & explorer.exe problem

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Hi rlnarain,
Welcome to Windows Vista Answers Forums!
Method 1: You can try booting into Safe Mode and see if you face the same problem there.
To boot to Safe Mode you can follow the below given steps:
Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
Click the Start button, click the arrow next to the Lock button, and then click Restart.
Do one of the following:
If your computer has a single operating system installed, press and hold the F8 key as your computer restarts.
You need to press F8 before the Windows logo appears.
If the Windows logo appears, you will need to try again by waiting until the
Windows logon prompt appears, and then shutting down and restarting your computer.
If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to start in safe mode, and then press F8.
If the problem doesn’t occur in Safe mode, then boot in Normal mode and try performing a Clean boot to find out the exact cause.
Method 2: You may try to
run a clean boot and verify if any of the services or startup items is causing this issue.
To perform a clean boot we will have to run System Configuration Utility.
To perform clean boot,follow the steps:
Click Start, type msconfig in the Start Search box, and then press
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
On the General tab, click Selective Startup.
Under Selective Startup, click to clear the Load Startup Items check box.
Click the Services tab, click to select the
Hide All Microsoft Services check box, and then click
Disable All.
Click Apply and OK.
When you are prompted, click Restart.
After the computer starts verify if you are getting the same issue.
If your issue is resolved after performing Clean Boot, then follow the steps mentioned in the following KB article to narrow down the exact source:
Also, see the section on how return your computer to a Normal startup mode by following the steps under “Reset the computer to start as usual”.
You may also refer the following link and perform an online scan on your computer to remove any virus infection on the system.
Hope this information is helpful.
Praseetha K
Microsoft Answers Support Engineer
Visit our
Microsoft Answers Feedback Forum and let us know what you think.

Open Action Center by clicking the Start button Picture of the Start button, clicking Control Panel, and then, under System and Security, clicking Review your computer's status.

Make sure your computer has at least the minimum amount of random access memory (RAM) required to run the program that is displaying the error. Look for the program requirements online or in the packaging information.

Another Safe way to Repair the Problem: Appcrash & explorer.exe problem:

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