Wednesday, July 6, 2016

Tech Support: Audio does not work on pc. NEED HELP!

Audio does not work on pc. NEED HELP!

The problem all began when i got the skype worm virus when i had vista.
I then resorted to install windows xp and when it was all said and done i checked and my sound was gone.
2 weeks later i installed windows 7 thinking this problem would be fix but
it wasn't and now it says "The peripheral does not appear to be plugged in."! yes i've checked and ive tried going to the manufacturers website but still nothing! help!

Keys to the Problem Audio does not work on pc. NEED HELP!

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Hi Kevinohyeah,

Thank you for using Microsoft Forum!
I'd like to ask you few questions for better understanding :
 
a) What Audio device is it?
 
b) Have you tried uninstalling all the drivers and any software that came with the card?
 
c) Have you tried uninstalling and reinstalling the Audio Device from Device Manager?

 
Shut down the computer and physically remove the sound card, reboot the computer and make sure it does not see any of the software or drivers for any sound device, then shut it down and put the card back in.  Then when you boot it, you should see the card as
a new device and ask for the drivers.  This makes sure there are no other sound drivers installed that could be conflicting.
 

And also check for the compatibility of the Audio Device with Windows Vista / Windows 7 :
http://www.microsoft.com/windows/compatibility/en-us/Default.aspx
 
See for fixing common sound issues :
http://windows.microsoft.com/en-us/windows-vista/Tips-for-fixing-common-sound-problems

Hope this information helped
Thanks and regards
Azeez Nadeem - Microsoft Support

To check for Windows updates

  1. Open Windows Update by clicking the Start button Picture of the Start button, clicking All Programs, and then clicking Windows Update.
  2. In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
  3. If any updates are found, click Install updates. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

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