Monday, April 18, 2016

[Anwsered] After installing updates, keyboard and mouse stopped working

After installing updates, keyboard and mouse stopped working

Original Title: human interface problem
 
hello
Since windows update my pc cant use either usb keyboard or mouse, in device manager I get a error symbol on the human interface part.
 
I've tried running driver updates
 
Any ideas?
 
Regards
 
Eric

Solutions to the Problem After installing updates, keyboard and mouse stopped working

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Hi Eric,
 
Thank you for choosing Microsoft Community!
 
I understand that, after installing updates, keyboard and mouse stopped working.
I can imagine the inconvenience you have experienced.
Don’t worry; we will certainly help you.
I would appreciate if you could answer the following questions:
 
1.
What is the make and model of the keyboard and mouse?
2.
What is the exact/complete error message you receive?
 
Let’s follow these methods and check if it fixes the issue.
 
Method 1: Remove and reinsert the keyboard and mouse and check.
 
Method 2: I suggest you to run this fixit and check if it fixes the issue.
Hardware devices are not working or are not detected in Windows
http://support.microsoft.com/mats/hardware_device_problems/
Diagnose and fix Windows USB problems automatically
http://support.microsoft.com/mats/Windows_USB_diagnostics
 
Method 3: I would suggest you to refer this article.
Mouse, touchpad, and keyboard problems in Windows
http://windows.microsoft.com/en-US/windows/help/mouse-touchpad-and-keyboard-problems-in-windows
 
Method 4: Perform system restore and check.
How to restore Windows XP to a previous state
http://support.microsoft.com/kb/306084
System Restore disclaimer: When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed.
 
Method 5: Try to install updates in clean boot mode.
Clean boot will help us identify if any third party applications or startup items are causing the issue.
To do this, follow steps from this link:
http://support.microsoft.com/kb/310353
NOTE: After checking the functionality in clean boot, follow the suggestions under
steps to configure Windows to use a Normal startup state.
 
Hope this will be helpful.
If you still have further queries, please reply us and we will be happy to help you.

To check for Windows updates

  1. Open Windows Update by clicking the Start button Picture of the Start button, clicking All Programs, and then clicking Windows Update.
  2. In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
  3. If any updates are found, click Install updates. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

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